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FAQ

Is my holiday protected?

We hold ATOL License number 6423 provided by the CAA (Civil Aviation Authority) – this will protect your money if you purchase a complete holiday package from us including flights and ground arrangements. All the flights provided by Holidays2 Limited are financially protected by the ATOL Scheme. When you pay your deposit, you will be supplied an ATOL Certificate detailing your flight details as booked. Please see our booking conditions (hyperlink to Booking Conditions) online for further information about your financial protection. You are also protected by ABTA. Our ABTA number is Y3232. “Land-only” holidays i.e. holidays booked without flights, are covered under a separate insurance scheme administered by ABTA.

I have requested my holiday – what happens next?

Once you request a booking, we will endeavour to confirm your booking within 24-48 hours. Once your booking is all confirmed your deposit will then be taken, and a written confirmation will be sent by post.

When is the Balance due?

Once your booking is confirmed and you have received written confirmation from us, your balance will be due 15 weeks prior to departure. Full payment will be required for booking made within 15 weeks of departure.

What payment method can I use for my balance

You can pay your balance by several methods. You can pay by Debit Card, Credit Card, Cheque or by BACS Transfer (details can be found on your Confirmation Invoice).

When will I receive my travel pack & documents?

We aim to get your travel pack & documents to you at least 14-21 days before departure, delivered by Royal Mail.

I am in the country and I have a problem with my holiday?

If you experience a problem with any elements of your holiday, please refer to your Itinerary, which will have a 24-hour contact number of our Local Agent, who will assist you. In the unlikely event that they are unable to assist please contact our UK Office by telephone or email.

Can I Pre-book my seat on the Aircraft?

We will try our best to book your requested seats with the Airline at time of booking. Please be advised, however, that this can be changed by the airline at any time and cannot be guaranteed. Seat requests are subject to availability. You can also change your seat assignment on line within 24 hours of your flight when you check-in online.

We are hiring a car – what do I need to know?

Canada

Drivers must be aged 21 years of over to rent a car. For drivers aged between 21 – 25 years of age, there is a young driver surcharge which is payable locally of CA$25, subject to change. Certain car classes may not be available to drivers aged less than 25 years of age. You will require your car rental voucher, your driving license (with a minimum of one year’s validity) and a credit card to collect your car. All car hire companies in Canada charge a deductible waiver of approximately CA$12 a day to cover the first CA$500 of damage to a vehicle. These fees are subject to change and we can provide detailed terms at time of booking. Unfortunately, this waiver fee cannot be prepaid by us in the UK.

New Zealand

Drivers must be aged 21 years of over to rent a car. For drivers aged between 21 – 25 years of age, there is a young driver surcharge which is payable locally. Certain car classes may not be available to drivers aged less than 25 years of age. You will require your car rental voucher, your driving license and a Credit Card to collect your car.

Usa

Drivers must be aged 21 years of over to rent a car. For drivers aged between 21 – 25 years of age, there is a young driver surcharge which is payable locally. Certain car classes may not be available to drivers aged less than 25 years of age. You will require your car rental voucher, your driving license and a Credit Card to collect your car. All car hire companies in USA charge a deductible waiver of approximately $12 a day to cover the first $500 of damage to a vehicle. Unfortunately, this cannot be prepaid by us in the UK.

I have arrived at my hotel – what do I need to check in?

When checking into your hotel, you will need your Voucher and a Credit Card. Please note that the Credit Card will only be held against your Room to cover any incidentals during your stay. You can also pay by Cash when you check out.

I have returned from my holiday; how do I make some comments?

Everyone at Holidays2 sincerely hopes your enjoyed your holiday to Canada and we hope you travel with us again.

Email

If you would like to make a comment on your recent holiday, please send us a Testimonial (hyperlink to Testimonial Page), you can contact us by telephone, mail or email – enquiries@holidays2.co.uk

Facebook

If you wish you can leave a comment on our Holidays2 Facebook page http://www.facebook.com/Holidays2

Twitter

Send us a tweet on Twitter – https://twitter.com/_Holidays2

Do I need to buy travel insurance?

We recommend to buy travel insurance as soon as possible when you book your holiday. Never travel without insurance. Travel insurance can cover you for a wide variety of things, including cancellations, lost baggage and flight delays.

I am a British citizen; how do I know if I need a Visa to travel?

For information on passport/visa requirements and other general travel requirements, please go to the following Foreign Office Travel Advice website – https://www.gov.uk/foreign-travel-advice Please note, it is your responsibility to make sure you have the correct documentation to allow entry, and travel to and from, the country you are visiting

Where Can I apply for a visa?

Canada

https://www.canada.ca/en/immigration-refugees-citizenship/services/visit-canada/eta.html

USA

https://esta.cbp.dhs.gov/esta/

New Zealand

British passport holders can enter New Zealand as a visitor for up to 6 months on arrival without a visa, provided you can satisfy an Immigration Officer that you meet the requirements of the immigration rules. Visitors must have an onward ticket.

South Africa

For British Passport holders, if you’re visiting South Africa for tourism or business purposes for a period of up to 90 days, you don’t need a visa.

Australia

https://www.homeaffairs.gov.au/trav/visa-1/651-